The practice operates in line with the Australian Privacy Principles under the Privacy Act 1988. This page summarises the policy in plain language.
Last updated: 8 June 2026 Privacy Officer: David Rivett Practice Manager: Leanne Bollard
Your personal health information
How your record is stored and protected
Our practice operates in strict accordance with national privacy legislation. Your electronic medical record is securely stored and password protected against unauthorised access. Accredited systems including multiple back-ups, monitoring and firewalls are in place to protect your record.
Your medical record is strictly private and confidential and it is a condition of employment that all our staff sign our confidentiality agreement.
Third-party disclosure
Please understand we are unable to discuss or share any medical information with a third party unless we hold written consent to do so, or unless you are the parent or guardian of a child under 16.
Access to your own record
You are able to view and discuss your personal medical record. If you would like to arrange this, please contact our Practice Manager Leanne Bollard or David Rivett our Privacy Officer.
Transferring records
If you require your medical records to be transferred to or from another practice, consent forms are available from our receptionists.
AI-assisted note-taking
Heidi — the AI scribe we use during consultations
We use a program called Heidi which is artificial intelligence. This is a helpful tool that allows your GP to focus totally on you during the visit while still allowing them to accurately capture medical information, ensuring a complete and accurate record of your care.
All data is encrypted, securely and confidentially stored on servers located within Australia to comply with the Australian Privacy Principles and the Privacy Act. Your data protection is our top priority.
If you would prefer your consultation not be recorded by Heidi, please tell your doctor at the start of the visit and notes will be taken by hand.
Medical students
Your consent for student involvement
Our practice accepts medical students from the Australian National University and the University of Sydney. Students are integrated into the practice and will often be present at consultations.
Your consent is required and our reception staff and your doctor will ask if you agree to the student attending before you meet the student. Please feel comfortable if you wish to decline having a student present — declining will not affect your care.
Concerns & complaints
If you have a privacy concern
Speak with our Practice Manager or Privacy Officer in the first instance. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NSW Health Care Complaints Commission.